High Klass Hair
Return policy as of 3/1/20: (CURRENTLY THERE ARE NO RETURNS, REFUNDS, OR EXCHANGES DUE TO COVID-19.
ALL SALES FINAL. WE ARE NOT RESPONSIBLE FOR MISTAKES MADE AT CHECKOUT & WE UNFORTUNATELY WILL NOT SWAP OUT ITEMS. EACH PAGE AT CHECKOUT STATES “PLEASE DOUBLE CHECK ORDER & ADDRESS BEFORE PAYMENT”.
How long does it take to receive items purchased?
5-7 BUSINESS DAYS for processing after payment is received. 10-14 BUSINESS DAYS AFTER PROCESSING to receive in mail depending on arrival city & item after processing.
Business days are Monday-Friday. Orders made on weekend days will be processed the following Monday. Shipping labels are created before product is shipped most times to organize orders, this does not always accurately reflect shipping status on USPS website. Please do not be alarmed if your items tracking says it hasn’t moved from NY this is typical. If you have not RECEIVED your item by the 15th business day please email us. PLEASE UNDERSTAND WE CAN NOT GUARANTEE A SPECIFIC DATE OF ARRIVAL OR DATE ITEMS HAVE BEEN SHIPPED, HOWEVER IF YOU GO BACK TO YOUR CONFIRMATION EMAIL SENT TO YOU DIRECTLY AFTER ORDER WAS PLACED, click on “View Your Order” to retrieve your tracking info.
***If you made a purchase from our website and did NOT receive a confirmation email directly after, but your bank account was debited for the purchase, THE ORDER DID NOT GO THROUGH ON OUR END. In that case, your money will be put back on your account by your bank typically in 3-7 business days***
Can an order be cancelled or altered after it has been processed?
Orders that have been completed CAN NOT be cancelled or altered under any circumstances. We do not switch products after the order is placed. We can change your address IF YOUR SHIPPING LABEL HAS NOT BEEN CREATED. Once it’s been created, we can not make any changes to your order.
How do I order a custom product?
Send custom requests to Hkhinquiry@gmail.com. You will be answered within 24 hours.
What if my package is lost by the post office, I do not receive or is stolen from my door?
High Klass Hair, LLC is NOT responsible for lost or stolen packages. Once the tracking number states it was processed by the USPS or delivered to the address, it is out of our hands unfortunately and we are not liable to send another package or refund. Please contact the USPS with tracking number to try and locate package.
I ordered an item, then received a discount code after purchase or forgot to enter discount code.
We can not honor discounts after purchase is made.
Precautions For Your Best Salon Experience